Health workforce crisis threatens the success of Medicare Urgent Care Clinics
Health workforce crisis threatens the success of Medicare Urgent Care Clinics

Labor’s Medicare Urgent Care Clinics (UCC) have racked up more than 2.5 million visits, taking people out of emergency waiting rooms. However, the clinics face a staffing crisis that threatens to undermine their success.
Because there aren’t enough nurses and doctors, 44% of clinics aren’t meeting the promised hours under the Albanese government’s plan. To make matters worse, the second interim report on the UCC program revealed that access to crucial diagnostics such as X-rays and pathology is severely limited, with some patients still needing to go to the emergency room.
In the run-up to the last election, Labor pledged to establish 50 new urgent care clinics around Australia. However, the interim report expressed concerns about whether there are enough staff to support these additional clinics.
Even with the UCCs, emergency department waiting times are still long. In 2025, the AMA estimated that only 45% of Australians were seen within the recommended times. Coupled with aged care bottlenecks—where elderly patients can’t be discharged from hospitals because there aren’t enough places in aged care facilities to take them—and ambulance ramping, emergency departments aren’t experiencing the relief UCC were meant to bring.
UCCs are fast, free and very popular. These clinics have the potential to fill a gap in the Australian healthcare system.
But without enough nurses and doctors, consistent opening hours and access to after-hours X-ray and pathology, Australians will be left with a solution as strained as the emergency departments UCCs are supposed to relieve.



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